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FAQ

FAQ’s

 

How do I join as a User?

Click the Register button at the top of the screen and fill in the online application form. Please read the User Agreement  before accepting so that you understand and agree to Zumbudda’s User Terms.

How do I join as an Expert?

We are always looking to add to our pool of Experts. All Experts need to register a standard User account, prior to applying as an Expert. Once complete you can join as an Expert through your User account by following the Expert registration process. The Expert Agreement must to be read and understood as they are different from the User Terms of Use. Experts are able to set their own fees from our fee guide and users are charged per minute. The first five minutes are free for new Users as a courtesy to assist with the first consultation.

What are the Criteria for being and Expert?

All Experts are healthcare practitioners who have a license to practice in South Africa. Experts are required to upload their qualification and this information is verified with the authorising body before they are accepted. For practitioners who are registered with the Health Professions Council of South Africa (HPCSA), it is expected that they adhere to all the Ethical Guidelines as required including but not limited to:

  • Guidelines Good Practice
  • Informed Consent
  • Confidentiality Protecting and Providing Information
  • Keeping of Patients Records
  • Telemedicine

Experts will receive a percentage of each transaction which is outlined in the Expert Agreement.

What are the Expert rates?

Rates are charged per minute and are purchased on PayPal and converted to credits.

Rates are as follows:

  • ZAR/Credit 4.00 per minute
  • ZAR/Credit 7.00 per minute
  • ZAR/Credit 10.00 per minute
  • ZAR/Credit 15.00 per minute
  • ZAR/Credit 17.00 per minute
  • ZAR/Credit 23.00 per minute
  • ZAR/Credit 25.00 per minute

What are Expert subscription fees?

Experts will be required to pay a subscription fee to operate on the Zumbudda website. The fee structure is as follows:

Subscription Fees:

1 month: ZAR/credits 95 per month

3 months: ZAR/credits 175 per 3 months

6 months: ZAR/credits 280 per 6 months

1 year: ZAR/credits 450 per year

How do I pay?

Zumbudda uses a pay instrument to fund all transactions. By purchasing credits on Pay-Pal, your Zumbudda personalised account will be credited accordingly. For more information on Privacy, please read our Privacy Policy

I don’t have a Pay-Pal account – what now?

All Zumbudda Users and Experts must have a Pay-Pal account to use this Service. Pay-Pal are the global leaders in online money transactions, and our first choice when it comes to online purchasing. Credits reflect immediately upon purchase. If you don’t have a Pay-Pal account, you can sign up for one here

How old do I need to be to join as a User or an Expert?

You need to be at least eighteen (18) years old to join Zumbudda.

How do I deregister  from this Service?

Should you wish to deregister as a User or an Expert, please click  here.